Mac Help Blog

Forcing the iPhone Into Restore Mode After 2.1 Update and iTunes Doesn’t “See” SIM Card

September 18, 2008 · 2 Comments

I recently upgraded my iPhone 3G to firmware 2.1 and everything went fine until I restarted my iPhone, that’s when it reported that I needed to connect it to iTunes. When I did an iTunes error came up that said it could not read the SIM card. Which meant that my new iPhone 3G was a brick and I could only call 911. Oh joy!
I tried reinserting the SIM card to no avail. I even tried my older SIM card from my first generation iPhone I sold on Ebay, but that didn’t work either. I also tried the standard Power Off and Reset options, but I couldn’t get iTunes to see the SIM card or the iPhone 3G, which meant I couldn’t Restore it either.

After a friendly call to Apple I found out how to force iTunes to recognize an iPhone that needed to be Restored.

WARNING: This is a last resort! All the data on your iPhone will be erased and it will be reset to factory defaults. But you will get the option to restore to a previous backup, which is an order of magnitude faster since the 2.1 upgrade, THANK YOU APPLE.

  1. Turn off the iPhone (you can hold down the Sleep button, or use Sleep + Home, and release as soon as the screen shuts off).
  2. Open iTunes.
  3. Hold down the Home button while connecting the iPhone to your computer.
  4. iTunes will prompt you to perform a software restore.
  5. Your iPhone will be fully reset to it factory defaults but be sure and select to restore from your latest backup.
  6. Your good to go.

Hopefully this will help someone else who had problems with their SIM card after the 2.1 update or for anyone you wants to force the rest.

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Categories: iPhone/iPod Touch